Support
Use the path below that best matches your issue. We route support requests by topic so billing, data, privacy, and methodology questions reach the right owner.
Billing or refund request
Use this path for subscription billing questions, refund eligibility, and cancellation issues.
Contact: support@placesignals.com
Data correction request
Report stale source data, geography mapping issues, incorrect calculations, or methodology concerns.
Contact: data@placesignals.com
Account deletion or privacy request
Request access, deletion, or correction for personal data associated with your account.
Contact: security@placesignals.com
API key or integration issue
Get help with API credentials, webhook delivery, SDK behavior, or quota questions.
Contact: support@placesignals.com
Report failed or incomplete
Send the report ID, geography, requested lens, and what failed or looked incomplete.
Contact: support@placesignals.com
Methodology or source question
Ask how a score was calculated, which sources were used, or why confidence/caveats were shown.
Contact: data@placesignals.com
Expected response time
Standard support target is two business days. Billing, security, and privacy issues are reviewed first. Data corrections are triaged for severity and may require source review before a product change is made.